This applies to message alerts, fundraising, collection efforts and traditional up selling/cross-selling telesales campaigns. In fact, the boost in outbound collections calls from contact centers in North America, are being driven by an increase in business and consumer receivables.
New analysis from Frost & Sullivan (http://www.contactcenters.frost.com ), North America Outbound Dialing Services Market reveals that the market earned revenues of $126.2 million in 2006 and estimates this to reach over $206.7 million in 2013.
