Javelin Strategy & Research announced today results from their annual Card Issuers Identity Safety Scorecard Report, raising greater awareness about the impact of credit card fraud on consumers and identifying the most recent trends on how to work with cardholders to effectively battle identity fraud. In this report Javelin scores 25 of the nation’s top credit card issuers against a benchmark of criteria for customer safety features essential to fraud Prevention, Detection and Resolution™.
“Card issuers have done a excellent job with providing comprehensive resolution services that essentially make consumers ‘whole’ after fraud is committed,” said James Van Dyke, President of Javelin Strategy & Research. “However, our data shows that consumers want to play a proactive role in monitoring and protecting their accounts. We believe this creates an important opportunity for card issuers to more actively partner with consumers, which will help to reduce overall fraud loss, as well as improve consumer loyalty.”
