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SSKA executive director to address credit unions on self-service technology
David Drain, the executive director of the Self-Service & Kiosk Association, will explain how credit unions can better use self-service technology during his address at the 26th Annual Bottom Line Conference in Las Vegas. Drain's address will take place at 9:00 a.m. Tuesday, Feb. 19, in the Paris Las Vegas hotel. He says his speech will explain why the self-service technology industry has exploded in the last 10 years and provide a roadmap for what credit unions can expect to see in the future. "Credit unions are in a unique position in the financial services industry, being non-profit institutions," Drain said. "However, they do compete with banks for customers and they need every advantage they can get. Customers need 24/7 access to their accounts and self-service technology allows them to do that outside of normal banking hours. Branch automation such as the ability to make envelope-less deposits and loan payments at a kiosk or ATM is becoming a competitive necessity for any financial institution."
