Vindicia, Inc., a leading provider of payment management services for online merchants, has added leading social networking site Reunion.com as a customer for its ChargeGuard™ chargeback management services.
Chargebacks occur when credit card holders contact their bank to dispute a charge. Chargebacks especially impact Card-Not-Present (CNP) e-commerce merchants and can have a costly effect on a merchant's business. The CyberSource 2007 Annual Online Fraud Report estimates that $3 billion in online revenues were lost to online fraud, that chargebacks accounted for approximately half of the fraud losses, and that the time spent handling chargebacks ranged from 30 minutes to 1.8 hours per chargeback.
